Company Overview: Mattex has been providing professional heating, cooling, plumbing and electrical services in Central Illinois since 1994.
Problem: Mattex needs to have enough presentation folders on hand to give customers warranty information, manuals, and any other information they need in one convenient package.
Story: When Mattex began running out of presentation folders, Mattex Marketing Administrator Sam Oesterreich got in touch with Company Folders, Inc.
Oesterreich found the printer through an Internet search. She said she chose Company Folders because it offered lower prices than her previous printer.
She requested a sample of the 1/2” Backbone 2 Pocket Presentation Folder and two stocks, 120lb C2S White Gloss and 12pt C2S White Semi-Gloss. The half-inch backbone folder seemed like a good option to hold all the materials Mattex provides to its customers. Pricing for this product starts at $0.45 each.
“Great customer service and end product.”
– Sam Oesterreich, Mattex marketing administrator
“They were exactly what I was looking for,” said Oesterreich.
Mattex customers receive these folders (and the materials inside) shortly after their heating or cooling systems are installed.
“We put manuals in them and some of them can be really thick,” said Oesterreich. “We also put important paperwork such as warranty information in them. We want them to be easy to find in [customers’] files and nice looking, too.”
Oesterreich chose the 12pt C2S White Semi-Gloss stock to match her previous folders and decided to request a quote for the folder printed with four-color process, coated with Aqueous Matte, and with H1 business card slits on the left pocket.
She said the design process was easy despite a few issues with her artwork.
“The resolution was too low, and the transparency was too light,” said Print Project Team Director Jennifer Grubb, but it only took a few days for Oesterreich to get updated artwork.
“There was no rush on the project,” Oesterreich said. “I had to fix the artwork a few times. But even that was handled smoothly.”
In the end, she was pleased with the final product.
“I think they look sharp,” she said about the folders.
Others have taken notice, too. Oesterreich has received compliments on the folders’ appearance from co-workers.
Pleased with the overall experience, she plans to recommend Company Folders to others.
“[The staff] was very kind and very helpful, and very responsive with the emails,” Oesterreich said. “Great customer service and end product.”
Product: 1/2” Backbone 2 Pocket Presentation Folder printed with four-color process on 12pt C1S White Semi-Gloss stock, coated with Aqueous Matte. H1 business card slits are on the left pocket.
