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Case Study: Outstanding Customer Experience Keeps Design Firm Coming Back

Custom Two-Pocket Medical Folders

Company Overview: Connect SWFL is a Florida agency with a team of experienced designers and computer technicians that specializes in web design, graphic design, and managed IT services.

Problem: Stephanie See, Connect SWFL creative director, had a client who needed an upscale presentation folder to provide customers with information on their services.

Story: Stephanie See’s client, a Florida plastic surgeon, needed an upscale presentation folder that reinforced his clinic’s high-end branding.

See had worked with Company Folders, Inc. before and the outstanding experience led her to recommend the company for this project. Eager to meet the client’s exact standards, See worked with Print Project Director Jennifer Grubb to come up with a quote that worked for them.

“We did six quotes, but that’s not unusual,” said Grubb. “We always want to make sure our customers are getting exactly the product they want to represent their brand. When it’s your image, we know how important it is to make it perfect.”

The client ultimately chose the Square Corners Two Pocket Presentation Folder in 100lb Deep Black Linen imprinted with clear non-metallic foil, one debossed area and one PMS color.

Grubb worked closely with See to make sure the design translated perfectly to print.

“There was plenty of communication with Jennifer to make sure the project would be exactly what we wanted.”

– Stephanie See, creative director at Connect SWFL

“Our design agency prepared the artwork and collaborated with Company Folders on the best way to execute the custom design,” said See. “There was plenty of communication with Jennifer to make sure the project would be exactly what we wanted.”
Clear Non-Metallic Foil Presentation Folders
The quote process took close to a month, but once the final quote was accepted, ordering went very smoothly.

“It was very simple, and the estimates were provided promptly. Jennifer called to discuss the project to make sure every detail was taken care of,” said See.

The folders went into production the day after the quote was approved. An issue with foil being on backorder delayed shipping a few days, but it was still delivered quickly.

“We were not facing any time constraints,” said See. “However, we were pleased with the swift production and delivery time.”

In the end, the customer was delighted with the entire experience.

“The quality of the folder was excellent and was exactly what we were looking for,” said See. “We are extremely happy with the results and the customer service we received. Would absolutely recommend Company Folders.”

Product: Square Corners Two Pocket Presentation Folder in 100lb Deep Black Linen imprinted with clear non-metallic foil, one debossed area and one PMS color.

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CF Staff
Author: CF Staff

We believe that knowledge is power, especially when it comes to ensuring your business looks its best. Our graphic artists, copywriters and print specialists aim to share their knowledge and give you the edge you need to create truly memorable marketing materials. Quality isn't just an act–it's a culture. Connect with us on Twitter and Facebook for more awesome info.

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