Replacements & Refunds
Our Policies
90-Day Warranty
If a product under this warranty has a defect, let us know within 90 days and we’ll make it right.
365-Day Warranty
If a product under this warranty has a defect, let us know within 365 days and we’ll replace it (or, in rare cases, offer a refund).
Lifetime Warranty
If a product under this warranty has a defect, let us know any time and we’ll replace it (or, in rare cases, offer a refund).
Shipping Protection
If damage occurs during transit, we’ll provide a refund or replacement with free shipping.
How to Submit a Claim
90-Day Warranty
Eligible Products
All products (excluding perishable items such as food, candy, and drinks) shown on our promo products store, promo.companyfolders.com, are covered by this warranty.
The Process
Within 90 days of your order date, send an email to our Print Project Team (info@companyfolders.com) that includes:
- Subject line: 90-Day Warranty
- Digital images of your product’s defect (from as many different angles as possible)
- A clear description of the problem
- The number of items affected
- Your invoice number
You’ll receive a response from us within 2 business days.
If we’re unable to verify your products’ defect over the phone or via email, we may require the products be returned to us before a determination is made. In this case, we’ll provide a prepaid return shipping label to you. Do not return products to us using your own shipping account; Company Folders will not reimburse clients for any return shipping costs under any circumstances.
Your refund or replacement products will be sent to you via ground shipping at no charge. It is at Company Folders discretion on whether we provide a refund or replacements.
For more information, please call us directly at (248) 738-7600 between Monday - Friday, 9am - 6pm EST.
365-Day Warranty
Eligible Products
Our 365-Day Warranty includes, but is not limited, to our binders, boxes and packaging products. To see which warranty applies to your product, check its individual page in the store.
The Process
Within 365 days of your order date, send an email to our Print Project Team (info@companyfolders.com) that includes:
- Subject line: 365-Day Warranty Claim
- Digital images of your product’s defect (from as many different angles as possible)
- A clear description of the problem
- The number of items affected
- Your invoice number
You’ll receive a response from us within 2 business days. In many cases, we can begin the process of reprinting defective products immediately.
If we’re unable to verify your products’ defect over the phone or via email, we may require the products be returned to us before a determination is made. In this case, we’ll provide a prepaid return shipping label to you. Do not return products to us using your own shipping account; Company Folders will not reimburse clients for any return shipping costs under any circumstances.
Your replacement products will be sent to you via ground shipping at no charge. In rare cases (at our discretion), Company Folders may provide a refund instead of reprinting products.
For more information, please call us directly at (248) 738-7600 between Monday - Friday, 9am - 6pm EST.
Lifetime Warranty
Eligible Products
Our Lifetime Warranty includes our report covers, certificate covers, and the majority of our folder products. To see which warranty applies to your product, check its individual page in the store.
The Process
Send an email to our Print Project Team (info@companyfolders.com) that includes:
- Subject line: Lifetime Warranty Claim
- Digital images of your product’s defect (from as many different angles as possible)
- A clear description of the problem
- The number of items affected
- Your invoice number
You’ll receive a response from us within 2 business days. In many cases, we can begin the process of reprinting defective products immediately.
If we’re unable to verify your products’ defect over the phone or via email, we may require the products be returned to us before a determination is made. In this case, we’ll provide a prepaid return shipping label to you. Do not return products to us using your own shipping account; Company Folders will not reimburse clients for any return shipping costs under any circumstances.
Your replacement products will be sent to you via ground shipping at no charge. In rare cases (at our discretion), Company Folders may provide a refund instead of reprinting products.
For more information, please call us directly at (248) 738-7600 between Monday - Friday, 9am - 6pm EST.
Shipping Protection
If you receive damaged products, always sign for them. You may inform the UPS driver of the damage, but do not have them return the package or we’ll be unable to verify your claim. Also, do not re-ship your products to another location or we will be unable to determine when the damage occurred.
Instead, send an email to our Print Project Team (info@companyfolders.com) that includes:
- Subject line: Shipping Damage Claim
- Digital photos of any damaged products or packaging (from as many different angles as possible), as well as the shipping label
- The number of damaged products
We will reply as soon as possible with our determination and more information. Please hold on to your damaged products until you receive a determination (in case UPS requires an inspection).
For more information, please call us directly at (248) 738-7600 between Monday - Friday, 9am - 6pm EST.
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